Terms & Conditions

Preface

Brilliant, a service provided by InterCloud Limited, offers innovative telephony and messaging solutions. By registering for and using our services, you agree to comply with and be bound by the Terms and Conditions outlined below.

Our License

Emergency Calls: Brilliant does not guarantee access to emergency services, including law enforcement agencies, hospitals, medical services, or other emergency response organizations. By using the service, you acknowledge and agree that InterCloud Limited shall not be liable for any claims, damages, or losses arising from the inability to place or complete emergency calls.

Service Availability: Brilliant strives to provide reliable and high-quality services at all times. However, because communications are transmitted through public telecommunications and internet networks, uninterrupted service cannot be guaranteed.

Fair Usage Policy: Unlimited subscription plans are intended for normal personal use only. Commercial use, call reselling, revenue-generating activities, or unlawful usage is strictly prohibited.

Indemnification: By using Brilliant, you agree to indemnify and hold harmless InterCloud Limited, its directors, employees, and agents from any claims, damages, liabilities, losses, costs, or expenses arising from your use of the service.

Intellectual Property: All content, trademarks, logos, graphics, software, service descriptions, and materials associated with Brilliant are the exclusive property of InterCloud Limited.

Support: For support or general inquiries, please contact us at support@brilliant.com.bd.

Termination

You may stop using the Brilliant service at any time. InterCloud Limited reserves the right to suspend or terminate your account if you violate these Terms and Conditions.

• Violation of telecommunications laws or regulations.
• Failure to comply with these Terms and Conditions.
• Violation of applicable laws or third-party rights.
• Fraudulent, abusive, or unauthorized use of the service.
• Participation in illegal or prohibited activities.
• Unauthorized use of the service on multiple devices.
• Use of abusive, threatening, or offensive language.
• No off-net call, SMS, or payment activity for three consecutive months.
• Violation of government directives or regulations.

Account balances remain valid for three months. To maintain balance validity, users must perform at least one off-net call, SMS, or payment transaction within the validity period.

Privacy Policy

This Privacy Policy forms part of the Terms and Conditions and explains how Brilliant collects, uses, stores, and protects user information.

This policy applies only to information collected through Brilliant services and does not extend to third-party organizations not owned or controlled by InterCloud Limited.

Information We Collect

Brilliant may collect information that can identify or be associated with an individual user.

User-Provided Information

During registration and use of the service, users may provide personal information including mobile phone numbers, social media identifiers, billing information, and device details.

Log and Device Information

When you use Brilliant, our systems automatically collect:

• Mobile phone number used for registration.
• IP address.
• Device type and operating system.
• Network and connection information.
• Application usage statistics.
• Error logs and crash reports.

Users may also voluntarily provide information when reporting issues or contacting customer support.

Your Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and verification codes.

• Do not intercept communications not intended for you.
• Do not transmit harmful or unlawful content.
• Do not harass, threaten, or abuse other users.
• Do not use copyrighted material without authorization.
• Do not collect personal information of other users without consent.
• Do not attempt unauthorized access to systems or accounts.

Limitation of Liability

To the maximum extent permitted by law, InterCloud Limited shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of the Brilliant service.

• Errors or inaccuracies in content.
• Service interruptions or outages.
• Unauthorized access to accounts or data.
• Loss of revenue, profits, or opportunities.
• Technical failures or network disruptions.
• Reliance on information provided through the service.

Eligibility

By using the Service, you confirm that you are at least 16 years old or have obtained appropriate parental or guardian consent where required by law.

Entire Agreement

These Terms and Conditions constitute the entire agreement between you and InterCloud Limited regarding the use of Brilliant services.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

InterCloud Limited reserves the right to modify these Terms and Conditions at any time. Updates become effective upon publication on the website or application.